Privacy policy

Last updated: June 26, 2026

This Privacy Policy explains how 3A SUPPLIES LTD (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.giftexonline.com (the “Site”) or otherwise communicate with us. We are committed to handling personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact

If you have questions about this Privacy Policy or would like to exercise any of your rights, you can contact us at:

Email: info@giftexonline.com
Registered office: 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Site and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including payment card information, payment details, transaction details, and payment confirmation.

  • Account information, including your username, password, preferences, and settings.

  • Transaction information, including items you view, add to your cart, purchase, return, exchange, or cancel.

  • Communications with us, including information you provide in customer support enquiries.

  • Device information, including your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you use or navigate the Site.

We do not intentionally collect special category personal data through the ordinary operation of our store.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Site, place an order, or communicate with us.

  • Automatically through the Site, including through cookies and similar technologies.

  • From our service providers, where they process information on our behalf.

  • From our partners or other third parties, where permitted by law.

How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Site, including processing payments, fulfilling orders, managing your account, handling returns and exchanges, and creating a better shopping experience.

  • Marketing and advertising, where permitted by law, including sending promotional communications and showing relevant advertising.

  • Security and fraud prevention, including protecting accounts, preventing misuse, and detecting suspicious activity.

  • Communicating with you, including customer support and order-related messages.

  • Legal reasons, including complying with applicable law, legal process, and enforcing our terms or policies.

How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

  • With Shopify and other service providers who perform services on our behalf, such as payment processing, cloud storage, analytics, customer support, and fulfilment.

  • With delivery and shipping partners to complete orders.

  • With professional advisers, insurers, regulators, or legal authorities where required.

  • When you direct us or otherwise consent to the disclosure.

  • In connection with a business transaction, such as a merger, acquisition, or insolvency-related event.

Relationship with Shopify

The Site is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Site in order to provide and improve the services it offers to us and to you. Information you submit to the Site may be transmitted to Shopify and its service providers, including those located outside the United Kingdom.

To learn more about how Shopify handles personal information, you can review Shopify’s privacy information at:

  • https://privacy.shopify.com/en

Third-Party Websites and Links

The Site may contain links to third-party websites or online platforms. If you follow those links, please review their privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party sites.

Children’s Data

The Site is not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us using the details above so we can review the request.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit, so please avoid sending sensitive information through unsecured channels.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Site and services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to access your personal information.

  • Right to delete your personal information.

  • Right to correct inaccurate personal information.

  • Right to portability, in certain circumstances.

  • Right to object to processing, where applicable.

  • Right to withdraw consent, where processing is based on consent.

You may also opt out of promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional messages, such as order or account messages.

If you are in the UK or European Economic Area, you may also have the right to object to or restrict certain processing.

We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we process your personal information, please contact us using the details above. Depending on where you live, you may also have the right to complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer personal information outside the United Kingdom or European Economic Area, we will use appropriate safeguards where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the revised version on the Site and update the “Last updated” date.

Contact

If you have any questions about this Privacy Policy, please contact us at:

Email: info@giftexonline.com
Address: 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ